Privacy Policy

Privacy Policy

The following Privacy Policy sets out the rules for saving and accessing data on the Devices of Users using the Website for the purposes of providing services electronically by the Administrator, as well as the rules for collecting and processing personal data of Users that they have provided personally and voluntarily using the tools available on the Website.

The following Privacy Policy is an integral part of the Website Regulations , which define the rules, rights and obligations of Users using the Website.

§1 Definitions

  • Website – HellCold website operating at https://hellcold.pl/

  • External website – websites of partners, service providers or service recipients cooperating with the Administrator

  • Website/Data Administrator – The Website Administrator and Data Administrator (hereinafter referred to as the Administrator) is HellCold Polska sp. z o. o. spółka komandytowa, ul. Zofii Kossak 98, 43-436, Górki Wielkie,
    Poland , with the Tax Identification Number (NIP): 548-267-25-15 , providing services electronically via the Website

  • User – a natural person for whom the Administrator provides services electronically via the Website.

  • Device – an electronic device with software through which the User gains access to the Website

  • Cookies – text data collected in the form of files placed on the User's Device

  • GDPR – Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation)

  • Personal data – means information relating to an identified or identifiable natural person ("data subject"); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person

  • Processing – means an operation or set of operations performed on personal data or sets of personal data, whether or not by automated means, such as collecting, recording, organizing, structuring, storing, adapting or modifying, retrieving, consulting, using, disclosing by transmission, disseminating or otherwise making available, matching or combining, restricting, erasing or destroying;

  • Restriction of processing – means marking stored personal data in order to limit their future processing

  • Profiling – means any form of automated processing of personal data which involves the use of personal data to evaluate certain personal aspects of a natural person, in particular to analyze or forecast aspects relating to the performance of that natural person at work, his/her economic situation, health, personal preferences, interests, reliability, behavior, location or movement

  • Consent – ​​the consent of the data subject means a voluntary, specific, informed and unambiguous expression of will by which the data subject, in the form of a declaration or a clear affirmative action, consents to the processing of personal data concerning him or her

  • Personal data breach – means a breach of security leading to the accidental or unlawful destruction, loss, modification, unauthorized disclosure of, or unauthorized access to, personal data transmitted, stored, or otherwise processed

  • Pseudonymisation – means processing personal data in such a way that they can no longer be attributed to a specific data subject without the use of additional information, provided that such additional information is kept separately and is subject to technical and organisational measures to ensure that they are not attributed to an identified or identifiable natural person

  • Anonymization – Data anonymization is an irreversible data operation process that destroys/overwrites "personal data" making it impossible to identify or associate a given record with a specific user or natural person.

§2 Data Protection Inspector

Pursuant to Article 37 of the GDPR, the Controller has not appointed a Data Protection Officer.

In matters concerning the processing of data, including personal data, please contact the Administrator directly.

§3 Types of Cookies

  • Internal cookies – files placed and read from the User's Device by the Website's IT system

  • External Cookies – files placed and read from the User's Device by the IT systems of external websites. Scripts from external websites that may place cookies on User's Devices have been intentionally placed on the Website through scripts and services made available and installed on the Website.

  • Session Cookies – files placed and read from the User's Device by the Website during a single session of that Device. After the session ends, the files are deleted from the User's Device.

  • Persistent Cookies – files placed and read from the User's Device by the Website until they are manually deleted. Files are not deleted automatically after the Device session ends, unless the User's Device is configured to delete cookies after the Device session ends.

§4 Data storage security

  • Mechanisms for storing and reading cookies – The mechanisms for storing, reading, and exchanging data between cookies stored on the User's Device and the Website are implemented through built-in web browser mechanisms and do not allow for the downloading of other data from the User's Device or data from other websites the User has visited, including personal data or confidential information. Transferring viruses, Trojan horses, and other worms to the User's Device is also practically impossible.

  • Internal Cookies – Cookies used by the Administrator are safe for User Devices and do not contain scripts, content or information that may threaten the security of personal data or the security of the Device used by the User.

  • External Cookies – The Administrator takes all possible measures to verify and select service partners with User safety in mind. The Administrator selects well-known, large partners with global social trust for cooperation. However, the Administrator does not have full control over the content of cookies from external partners. The Administrator is not responsible for the security of cookies, their content, or their licensed use by Scripts installed on the website, originating from external websites, to the extent permitted by law. A list of partners is included later in this Privacy Policy.

  • Cookie Control

  • User-Side Threats – The Administrator uses all possible technical measures to ensure the security of data stored in Cookies. However, it should be noted that ensuring the security of this data depends on both parties, including the User's activity. The Administrator is not responsible for the interception of this data, impersonation of a User session, or its deletion as a result of the User's conscious or unconscious activity, or for viruses, Trojan horses, or other spyware that may have infected or infected the User's Device. To protect themselves against these threats, Users should adhere to the principles of safe internet use .

  • Personal Data Storage – The Administrator ensures that every effort is made to ensure that the personal data voluntarily entered by Users is processed securely, that access to it is limited, and that it is processed in accordance with its intended purpose and the purposes of processing. The Administrator also ensures that every effort is made to protect its data against loss by implementing appropriate physical and organizational security measures.

  • Password Storage – The Administrator declares that passwords are stored in an encrypted form, using the latest standards and guidelines in this area. Decrypting account access passwords provided on the Website is practically impossible.

§5 Purposes for which cookies are used

  • Improving and facilitating access to the Website

  • Personalization of the Service for Users

  • Enabling Login to the website

  • Marketing, Remarketing on external websites

  • Advertising serving services

  • Affiliate services

  • Maintaining statistics (users, number of visits, device types, connection, etc.)

  • Providing multimedia services

  • Providing community services

§6 Purposes of personal data processing

Personal data voluntarily provided by Users are processed for one of the following purposes:

  • Implementation of electronic services:

    • Services for registering and maintaining a User account on the Website and the functionalities related to it

    • Newsletter services (including sending advertising content with consent)

    • Services for sharing information about content posted on the Website on social networking sites or other websites.

  • Communication between the Administrator and Users on matters related to the Website and data protection

  • Ensuring the legitimate interest of the Administrator

User data collected anonymously and automatically is processed for one of the following purposes:

  • Keeping statistics

  • Remarketing

  • Serving advertisements tailored to User preferences

  • Affiliate program support

  • Ensuring the legitimate interest of the Administrator

§7 Cookies of external websites

The Website Administrator uses JavaScript and web components from partners who may place their own cookies on the User's Device. Please note that you can control which cookies are allowed by individual websites in your browser settings. Below is a list of partners or their services implemented on the Website that may place cookies:

Services provided by third parties are beyond the Administrator's control. These entities may change their terms of service, privacy policies, data processing purposes, and cookie usage methods at any time.

§8 Types of data collected

The Website collects data about Users. Some data is collected automatically and anonymously, while others are personal data provided voluntarily by Users when signing up for specific services offered by the Website.

Anonymous data collected automatically:

  • IP address

  • Browser type

  • Screen resolution

  • Approximate location

  • Opened subpages of the website

  • Time spent on the relevant subpage of the website

  • Type of operating system

  • Address of the previous subpage

  • Referrer address

  • Browser language

  • Internet connection speed

Data collected during registration:

  • Name / surname / nickname

  • Login

  • Email address

  • Residential address

  • Phone number

  • IP address (collected automatically)

  • Tax Identification Number

  • KRS number

Data collected when subscribing to the Newsletter service

  • Name / surname / nickname

  • Email address

  • IP address (collected automatically)

Some data (without identifying data) may be stored in cookies. Some data (without identifying data) may be transferred to a statistical service provider.

§9 Access to personal data by third parties

As a rule, the sole recipient of personal data provided by Users is the Administrator. Data collected as part of the services provided is not transferred or sold to third parties.

Access to data (usually based on a Data Processing Agreement) may be granted to entities responsible for maintaining the infrastructure and services necessary to run the website, i.e.:

  • Hosting companies providing hosting or related services to the Administrator

  • Companies through which the Newsletter service is provided

  • Companies intermediating online payments for goods or services offered on the Website (in the case of purchase transactions on the Website)

  • Companies intermediating in mobile payments for goods or services offered on the Website (in the case of purchase transactions on the Website)

  • Companies responsible for delivering physical products to the User (postal/courier services in the case of purchase transactions on the Website)

Entrusting the processing of personal data – Newsletter

To provide the Newsletter service, the Administrator uses the services of a third party – Freshmail . Data entered in the newsletter subscription form is transferred, stored, and processed on the external service provider's website.

We would like to inform you that the indicated partner may modify the indicated privacy policy without the consent of the Administrator.

Entrusting the processing of personal data – Hosting, VPS or Dedicated Server Services

In order to run the website, the Administrator uses the services of an external hosting provider, VPS or Dedicated Servers

Data processing for mobile payments

When making mobile payments, all payment data is transferred directly by the User to the payment processor – Przelewy24. Selected data required to complete the transaction is then transferred by this entity to the Administrator. Data transfer is governed by the agreement between the Administrator and the Service Provider.

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