Store regulations

HellCold online store regulations

§ 1

Purchase Terms and Conditions

1. These Terms and Conditions define the rules for shopping at the HellCold store. Placing an order constitutes acceptance of all provisions and information contained in these Terms and Conditions.

2. The online store operating at https://hellcold.pl/ is run by HellCold Polska spółka z o. o. sp. komandytowa, ul. Zofii Kossak 98, 43-436, Górki Wielkie, Poland, entered into the Register of Entrepreneurs under the Tax Identification Number (NIP) 548-267-25-15, hereinafter referred to as the Online Store.

Registered in the Central Register and Information on Business Activity (CEIDG), maintained by the Minister responsible for the economy. REGON: 363784210. "Information on dispute resolution in accordance with Article 14 paragraph 1 of the ODR Regulation: At http://ec.europa.eu/consumers/odr/, the European Commission provides an online system for consumer dispute resolution (ODR)."

3. The online store conducts mail order sales of products via the Internet in the form of a distance contract concluded between the ordering party – hereinafter referred to as the Customer – and the online store https://hellcold.pl/

4. The customer has the right to withdraw from the contract within 14 days from the date of delivery of the product.

5. The entity providing online payment services is Przelewy24

§ 2

Definitions

1. Service Provider - the owner of the store referred to in the Shopping Regulations section.

2. Service Recipient - a natural person with full legal capacity, or a legal person or an organizational unit without legal personality, to which the law grants legal capacity, also referred to as the Buyer or Customer.

3. Consumer – a User who is a natural person performing a legal act not directly related to his or her business or professional activity.

4. Entrepreneur – a person conducting business activity within the meaning of the provisions of the Act of 2 July 2004 on freedom of economic activity (consolidated text: Journal of Laws of 2010, No. 220, item 1447, as amended),

5. Regulations – These Regulations for the provision of services by electronic means.

6. Working days – days of the week from Monday to Friday, excluding public holidays.

7. User Account – After registering in the online store, a User account is created based on the email address and password, which is confirmed by the User in their email inbox. After logging in to the store https://hellcold.pl/, the User can, among other things, order goods, track order status, change and correct personal data, and access account functionalities.

8. Cookies and privacy policy - available in the cookies and privacy policy tab.

§ 3

Agreement for the provision of electronic services

1. The service consists of providing the ability to use the online store and to set up and maintain an account.

2. To register, complete the registration form located at https://hellcold.pl/ and click "Register." Successful registration constitutes the conclusion of an agreement for the provision of electronic services for an indefinite period.

3. To complete the order, it is necessary to provide the delivery address (name and surname, street, postal code, city) and contact details (name and surname, telephone number, e-mail).

4. The Service Recipient may terminate the agreement for the provision of electronic services at any time. The Service Provider may terminate the agreement for the provision of electronic services with a notice period of 14 days in the event that:

a) the manner of using the services is contrary to the principles and purpose of the Online Store

b) the Service Provider has received official notification of the unlawful nature of the data provided or the activities related to them,

c) if the Service Provider has obtained reliable information about the unlawful nature of the data provided or the activity related to it and has previously notified the Customer of its intention to prevent access to the User Account.

d) Other cases in which the service provider may terminate the contract include cases where the user sends unsolicited commercial information, or the user grossly or persistently violates the provisions of the Regulations.

5. In order to use the services provided under these regulations, the Service User must have an internet browser, Java Script support enabled and an active e-mail address.

6. The condition for providing the services specified in the Regulations is to read and accept all provisions of these Regulations.

§ 4

Orders

1. To place an order, you may, but do not have to, register, and you may also place an order by email, telephone or other means of communication available in the online store.

2. Orders can be placed: via the HellCold online store at https://hellcold.pl/

3. The sales contract is concluded by placing an order by the Buyer and confirming its acceptance for execution by the Seller.

4. The acceptance of the order for execution begins: in the case of orders paid on delivery, immediately after placing the order in the online store https://hellcold.pl/ and in the case of orders paid electronically (by transfer), immediately after placing the order, and the shipment takes place within three business days of the payment being credited to the company account of the HellCold online store.

5. Order processing time includes the time it takes to prepare the ordered goods for shipment and the delivery time. Order processing time is approximately three business days.

§ 5

Shipping costs, payment methods, delivery

1. The total shipping cost includes the value of the ordered products and the courier delivery fee.

2. Courier shipping costs are:

a) Courier shipping costs are determined individually along with carrier rates.

3. The Customer, once notified by email or phone of the shipment, is obligated to accept the shipment sent to the address they provided. The Customer is obligated to ensure that an authorized person is present at the indicated address on the order fulfillment date. In the case of a shipment prepaid by bank transfer, if the courier company representative was unable to deliver the shipment due to circumstances for which the Customer is responsible, the shipment will be returned to the store. In such a situation, the Seller may withdraw from the sales contract. If the right of withdrawal referred to in the preceding sentence is exercised, the Seller will refund the amount paid, less the return shipping costs charged to the Customer by the courier company.

4. Available payment methods:

Payment cards: Visa, Visa Electron, MasterCard, MasterCard Electronic, Maestro

-Prepayment.

5) If there is a need to refund funds for a transaction made by the customer with a payment card, the seller will refund the funds to the bank account assigned to the Ordering Party's payment card.

6) The order processing time for payment by card is counted from the moment of positive authorization and is 3 business days.

§ 6

Product offer

1. The current product offer is valid in the territory of the Republic of Poland and is available on the website https://hellcold.pl/

2. The information on the website does not constitute an offer within the meaning of the provisions of the Civil Code.

3. All prices are given in Polish zloty and include VAT.

4. All elements of the product list, such as price, set contents, delivery costs and any other terms and conditions, are binding on the parties in accordance with their content at the time of placing the order by the Customer.

5. HellCold provides bicycle repair services by mail order.

§ 7

Bicycle service offer

– The bike being repaired does not have to be clean, but please return the bikes in such a condition that they can be serviced.

– The inspection and repair cost estimate are included in the cost of the repair service. For the bike inspection/evaluation service itself, the price starts at 100 PLN and is determined individually.

– A 20% increase in estimated repair costs does not require notification to the customer. The customer will be notified at the time the service request is submitted.

– If the cost or scope of the repair increases significantly, the Customer will be notified by phone. Upon approval, the service center will carry out the repair, although the bike pickup date may change. If approval is not given, the work specified in the service contract will be performed, if possible.

– The service center may refuse to perform a repair if, in our opinion, it may endanger the safety of the bicycle user.

– In case of personal collection, please collect the repaired equipment on time

– leaving equipment at the service center results in the need to store it, but also blocks the possibility of repairing other customers’ bikes.
– After 14 days from the scheduled pickup date, a bicycle storage fee of PLN 10 per day will be charged.

– a bicycle repaired at the service center and delivered by mail is sent back to the customer after payment for the service, including shipping costs, has been made by HellCold.

– if parts for repairing the bicycle are not available, the customer will be informed about the extended repair time.

– after 2 months from the scheduled collection date, the service center has the right to put the bike up for sale in order to recover the repair and storage costs incurred.

– if the returned, repaired bicycle is not collected, a fee will be charged for the next shipment at the rate of the company carrying out the transport.

– If the ordered repair is not completed due to the lack of necessary spare parts, the Customer will be informed about this fact and a new date for collecting the bicycle will be set.

– If the bicycle is not repaired, the customer will bear the costs of the expertise and the costs of returning the bicycle.

-If the costs of repairing the bicycle exceed the value of the repaired item, the service center will inform the customer about this fact.

– The service price list is available for viewing in our stationary store in a place visible to the customer or on our website in the service tab.

 

§ 8

Complaints, warranties and returns

1. When receiving the shipment, the customer is obliged to check in the presence of the courier whether the packaging shows any signs of opening or damage.

2. If any signs of opening or damage to the packaging are found, which may have occurred during transport, the Customer is obliged to prepare an appropriate report together with the courier and immediately notify the Service Provider.

3. If, after receiving the goods, the customer finds technical defects, he or she should contact the store by phone or email to determine how the complaint will be handled.

4. All complaints will be processed no later than 14 business days after receipt. Damaged goods will be replaced with new, full-value goods. If this is no longer possible, the store will refund the purchase price or offer the purchaser a choice of other goods available in the store. The preceding sentence does not prejudice the consumer's rights under the Act of 27 July 2002 on specific terms and conditions of consumer sales (Journal of Laws of 2002, No. 141, item 1176).

5. The costs associated with returning the goods subject to the complaint will be reimbursed by the Service Provider to the Customer after the complaint has been accepted.

6. In any event, if circumstances require the service provider to refund amounts paid by the Customer to the company's account, such refund will be made within a maximum of 7 business days. The refund will be made to the bank account from which the payment was made. In the case of cash on delivery, the refund will be made to the bank account indicated by the Customer.

7. "Information on dispute resolution pursuant to Article 14(1) of the ODR Regulation: The European Commission provides an online system for consumer dispute resolution (ODR) at http://ec.europa.eu/consumers/odr/ ."